For residents at Westminster Communities of Florida, dining is supposed to delicious, nutritious – and fun! At a time of disruption, with our communities doing in-home dining delivery, it’s more important than ever that we make residents’ dining experiences more than just a meal.
Over the last few weeks, our dining teams have been providing a little extra delight with special dinners, unexpected treats and even costumed delivery.
“Beyond delivering meals daily to our residents during this global pandemic we still know how important dining is to our residents,” said Mario DeLuca, Director of Resident Experience for Westminster Communities of Florida. “We want to go above and beyond by offering delicious and nutritious meals and special food treats that lift residents’ spirits and connects them to the community.”
That has taken quite a few different forms, from special notes and birthday cards, to sundae deliveries and customized bags.
At Westminster Point Pleasant in Bradenton, the team delivered special bakery treats on Sunday morning during the virtual church service broadcast for residents on the community’s TV channel. In St. Petersburg, the Westminster Shores team delivered ice cream by wagon. And Westminster St. Augustine made a special Sunday dinner with braised lamb shanks that really put an exclamation point on the week. Bob Linville, a resident at Westminster St. Augustine, said, “The lamb shanks were by far the best dinner I’ve had in a very long time. Kudos to the dining services team!”
Perhaps no one has gone further than Westminster Towers in putting the fun back into dining service. The Dining Services team at the community in downtown Orlando dressed up as the Easter bunny and a bunch of carrots for Easter brunch delivery, and started a “Travel At Home” series with a themed trip to Mexico, with the whole staff dressed for the occasion and ready to dance.
“What really matters is that we bring some happiness to our residents by delivering unexpected special treats during the day that lets know we care for them,” said DeLuca.